Privacy Policy.

CnC Pool Construction LLC (“CnC Pool Construction,” “we,” “us,” or “our”) is a California pool-construction company operating from 22365 Barton Rd Ste 201, Grand Terrace, CA 92313. We serve homeowners across Riverside County and San Bernardino County.

This policy explains what information we collect when you visit www.cncpoolco.com or submit a project request, how we use that information, who we share it with, and the choices you have. It applies to information we collect through this website, by phone, and during in-home consultations.

The categories of personal information we collect, and the sources of that information, are:

• Identifiers and contact information, your name, phone number, email address, and city. You provide this when you submit our quote form or contact us directly.
• Project details, the type of project (new construction, remodel, spa) and any details you choose to share about your lot, features, budget, or timing.
• Internet activity. IP address, browser and device type, referring page, and pages viewed. Collected automatically by our hosting provider as part of standard server logs.
• Cookies and similar technologies, see the Cookies section below.

We do not knowingly collect Social Security numbers, financial-account numbers, geolocation coordinates, biometric information, or any other category of “sensitive personal information” as defined by the CPRA.

We use the information described above to:

• Respond to your inquiry and schedule consultations
• Prepare and deliver written estimates
• Communicate with you during a project we are engaged to build
• Maintain the security and reliability of this website
• Comply with legal obligations and enforce our agreements
• Improve our services based on aggregated, non-identifying patterns

We do not use your information for cross-context behavioral advertising, profiling for decisions that produce legal or similarly significant effects, or any purpose unrelated to delivering pool-construction services to you.

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We share information only as described here:

• Service providers, companies that help us operate this website (hosting, email delivery, lead-management software). These providers are contractually limited to using information only to perform services for us.
• Lender partners (only with your permission), if you ask us to help with financing, we may share what you provide with one or more lender partners so they can present you with options. We never share with a lender without your express request.
• Trade partners on your project, if we are engaged to build your project, we share what is necessary with the trades and suppliers on that build (engineers, permit consultants, subcontractors). Information is limited to what is needed to complete the work.
• Legal requirements, if required by law, court order, or to protect rights, property, or safety.
• Business transfers, if our business is sold, merged, or reorganized, information may transfer to the successor under terms consistent with this policy.

If you give us your mobile number and agree to be texted, you will receive conversational and informational messages: project-related updates, appointment reminders, and customer support messages. Message frequency varies. On average, 10-20 messages per month. Message and data rates may apply.

Message types:

• Conversational, two-way replies between you and our staff about your project.
• Informational, appointment confirmations, crew arrival windows, inspection scheduling, and milestone updates.

We ask for your permission on our quote form or in writing, and we record when and how you gave it.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text-messaging opt-in data and consent are excluded from every category of sharing described elsewhere in this policy: we will not share your opt-in to text messages with any third party for purposes unrelated to providing the messages themselves, and mobile numbers and messaging consent are never passed to lender partners or anyone else for marketing.

We may share your mobile number and consent status with the vendors who help us deliver text messages, such as our messaging platform and the phone carriers, strictly to the extent needed to send the messages you asked for. Those vendors are contractually limited to acting on our behalf.

Reply STOP to any message to stop receiving texts, or HELP for help. You can also call and ask to be removed. Opting out of texts does not affect your project or any other way we communicatewith you. Message and data rates may apply, and message frequency varies. On average, 10-20 messages per month. Our SMS terms cover the details.

A cookie is a small file stored on your device that lets a website remember information between visits. We use two categories of cookies:

• Essential cookies, required for the site to function (page navigation, security, and preference storage such as your cookie-consent choice). These are always active.
• Analytics cookies, help us understand which pages are useful and where visitors get stuck, so we can improve the site. These run only with your consent and can be declined or revoked at any time.

When you first visit, a banner asks for your cookie preferences. To change your choice later, clear this site’s storage in your browser settings, you will be re-prompted on your next visit. We honor browser-level Global Privacy Control (GPC) signals as a valid opt-out request for analytics and any future advertising cookies.

We retain personal information for as long as needed for the purposes described in this policy:

• Inquiry-only contacts (form submissions that don't lead to a project): up to 24 months, then deleted or anonymized
• Active projects: for the duration of the project plus the warranty period
• Tax, accounting, and legal records: as required by California and federal law (typically 7 years)
• Server logs: 30–90 days

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the rights below. We honor each of these rights for all visitors regardless of where you live.

• Right to know, request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.
• Right to delete, request deletion of personal information we have collected from you, subject to legal exceptions (for example, we must keep records of completed construction projects).
• Right to correct, request that we correct inaccurate personal information.
• Right to opt out of sale or sharing, direct us not to sell or share your personal information. As stated above, we do not sell or share personal information, but the right is yours to exercise in writing at any time.
• Right to limit use of sensitive personal information , direct us to limit our use of sensitive personal information. We do not collect sensitive personal information, but the right is yours.
• Right to non-discrimination, we will not deny you services, charge you a different price, or provide a lower quality of service for exercising any of these rights.

To exercise any of these rights, call (951) 499-5579 or submit a request through our contact form (note “privacy request” in the message field). We will verify your identity by matching the information you provide against what we already hold (typically: name plus phone number on file). We respond within 45 days, and may extend by an additional 45 days if needed, with notice.

You may also designate an authorized agent to exercise these rights on your behalf. We will require written proof of authorization and verification of your identity.

California Civil Code Section 1798.83 permits California residents to request information about the disclosure of personal information to third parties for those parties’ direct marketing purposes during the previous calendar year. We do not disclose personal information for third-party direct marketing purposes. To make such a request, call (951) 499-5579 or use our contact form and reference “Shine the Light Request.”

Your browser may transmit a “Do Not Track” (DNT) signal or a Global Privacy Control (GPC) signal. We treat a GPC signal as a valid opt-out of any analytics or advertising cookies we may use, in addition to honoring your in-banner preferences. We do not separately respond to DNT signals because there is no industry-standard interpretation, but the GPC signal we honor accomplishes the same goal.

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. No internet transmission or electronic storage is perfectly secure, so we cannot guarantee absolute security; we will notify affected California residents of a security breach as required by California Civil Code Section 1798.82.

Our site links to third-party websites (lender partners, supplier websites, social media) that have their own privacy practices. This policy does not apply to those sites, and we are not responsible for their content or practices. We encourage you to read their privacy policies before sharing information with them.

We may update this policy from time to time. The “Effective date” at the top reflects the most recent revision. Material changes will be communicated by updating the date and, where appropriate, by a notice on the site.

Questions or requests regarding this policy or your information:

Phone: (951) 499-5579
Online: our contact form (note “privacy” in the message field)
Mail: CnC Pool Construction LLC, 22365 Barton Rd Ste 201, Grand Terrace, CA 92313